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Jamf updates healthcare IT to protect data on Apple devices

by Helen J. Wolf
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Jamf has rolled out new functionality to help healthcare, and IT teams protect patient data and streamline clinical access for their Apple fleet.

Kari Chase, director of the healthcare product strategy, says recent years have shown that mobile transformation is changing the healthcare landscape.

“Jamf enables the optimal digital experience for hospital providers, patients, and families with the power of Apple,” she says.

Jamf updates healthcare IT to protect data on Apple devices

“With the rollout of these new updates, healthcare providers can transform the patient experience at the bedside and ensure patient privacy data is secure, devices are well managed, and endpoints are protected.”

The new Healthcare Listener workflow, App Refresh, provides healthcare systems using iPad and Apple TV a faster way to refresh specific app content and prepare a device for the next patient.

Jamf says the automated workflow removes and reinstalls managed apps and internal books from bedside devices without a full reset.

The company says App Refresh improves the patient experience by removing all iOS and tvOS Setup Assistant prompts that follow a device reset (language, region, Wi-Fi). Instead, it configures the device to be immediately ready for use without manual configuration.

For IT administrators, the entire refresh workflow is shortened, the device remains online and managed by IT administrators in Jamf Pro, and they have device visibility throughout the process. Jamf says that for organizations looking to maintain a full device reset between patients, Healthcare Listener will retain its current automated device wipe capabilities, allowing flexibility for all environments.

The Jamf Parent app has been around for years for parents and guardians to have limited control of their child’s school-issued iPad from their device.

The company says that with a new Jamf Parent setting in Jamf Pro, there is now a workflow that Jamf Parent extends to provide temporary wireless remote management capabilities of a patient’s hospital-issued device.

A parent or guardian can pair their device with the hospital’s managed iPad through a QR code pairing process in the Jamf Parent app. Jamf now says that with the power of MDM, parents can restrict patient apps and device functionality and reset the device passcode.

When Healthcare Listener or Jamf Reset remotely wipes the patient’s device, the Jamf Parent app session is automatically disconnected. This requires no work from IT and ensures that parent devices can only perform management actions on hospital-owned devices while the patient is being admitted. The company says this feature is great for pediatric care and behavioral health scenarios.

Jamf says Single Login with Jamf Setup and Jamf Reset is a preview workflow (available to all Jamf Pro customers to test for free) designed to provide a simple and productive end-user experience for employees using shared iOS and iPadOS devices.

It states that the latest release of the Jamf Setup and Jamf Reset apps supports the wireless shared device management workflow and includes:

Cloud Identity Provider (IdP)-based network authentication with Microsoft Azure Role-based provisioning and access control Improved device passcode management Cross-app single sign-on (SSO) to support iOS/iPadOS apps A soft-reset logout workflow that supports that does not require a device wipe

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