Home Tech Updates Helping Western Sydney Local Health District provide a new model of care in the fight against COVID

Helping Western Sydney Local Health District provide a new model of care in the fight against COVID

by Helen J. Wolf
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As a community of solvers, Western Sydney Local Health District (WSLHD) and PwC Australia have created a new model of COVID care. “As Delta cases climbed to over 5,000 in weeks, we had to reinvent how we functioned,” said WSLHD chief executive Graeme Loy.

“With a huge area to cover, partnering with another organization presented an amazing opportunity that we couldn’t handle the health crisis on our own,” said Jasmin Ellis’ WSLHD GM for Integrated and Community Health. With PwC Australia establishing and managing the COVID-19 vaccination hub at the Qudos Bank Arena, Loy and the team spoke to Nathan Schlesinger, PwC partner and national leader in health and wellness. “PwC understood what we needed to achieve and the challenges we faced,” says Loy.

Helping Western Sydney Local Health District provide a new model of care in the fight against COVID

Developing a new care model

Due to the pandemic’s sensitive nature, WSLHD couldn’t tailor an existing solution. Where human and digital come together, the teams have developed a new model of care and aligned it with the guidelines of the NSW Health Agency for Clinical Innovation (ACI) and the staff who deliver it. The model followed agile practices over traditional project-based models by leveraging different platforms and an entirely new workforce. “PwC provided essential support, strategy, and change management to keep us together,” says Ellis.

Whether developing the right platform to deliver virtual care, managing contact tracing at scale, or setting up test clinics, the WSLHD team quickly adapted and trained the new workforce to adapt to existing clinical capabilities. to fill. By resolving with PwC Australia, WSLHD successfully managed responsibilities while feeling safe transferring their patients to a new healthcare provider. “Going to PwC saved us,” says Ellis. “We could provide the quality and model of care that ACI agreed to, even if numbers increased dramatically.”

People-led, technology-driven

“It takes people power, knowledge, and clear systems to ensure that technology does not fail. Human-led and technology-driven is key,” Loy says. Pace.

Chris Mason, director of PwC’s health and wellness consulting practice, says that “in building, earning and ultimately sharing trust between the various teams navigating new ways of working, it was important that everyone felt heard and comfortable that safety and quality of care are maintained.” The crisis set a new cadence for rapid problem-solving – navigating, facilitating, and working together as one team.

While the appointed caregiver had to quickly adapt to managing many patients in a high-intensity environment, the partnership with PwC Australia gave them the confidence to say, “This is what we needed to do,” says Loy. Schlesinger adds the key to success was people-led and technology-driven, always thinking of the human element first when solving technological problems.

The team saw the performance in 14 weeks, which would have taken 14 years in a normal environment. From IT solutions establishing 12 unique partnerships with the private sector and introducing a high-flow oxygen model at Westmead Hospital, “a new benchmark has been set”.

Measures of Success

WSLHD says the relationship’s success was made possible because of PwC Australia’s history, trust, collaboration knowledge, and proven ability to solve complex problems. “The magnitude of the change in such a short period is a huge measure of success,” adds Loy, with WSLHD typically monitoring 70-80 patients and suddenly monitoring 4,300 patients simultaneously.

Collaborate as a community of solvers.

“Don’t underestimate the power of a pandemic to bring people together,” Loy says. The teams, united by a common goal, shared the drive to achieve sustainable results. “It’s a crisis we all live and work in. He says it affects everyone we know and is a great motivator to solve problems,” he says.

“Mutual trust in the teams ensured that ideas were picked up and implemented in the right correctlyesinger. They gathered around mutual respect for experience and a proven track record of delivering and collaborating. “There has to be confidence, an open mind, and a willingness to get things done,” recognizing that the best ideas often come from unexpected ways of thinking and realizing that “we can do something with that.”

“You have to stop, take stock, document — and celebrate victories,” Loy says. Recognizing that so much has been accomplished by so many in a short time, the acknowledgment of what has happened and the knowledge of what has been sacrificed is “enormous and deserves to be celebrated by all”. PwC Australia and WSLHD have successfully come together as a community of solvers to deliver sustainable outcomes in COVID care.

Human-led and technology-driven, it all boils down to The New Equation. For more information about PwC solutions, please get in touch with Chris or Nathan.

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